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OUR CORE VALUES
OUR VISION
Our vision for Zaxby's is to be the premier destination for flavor seekers, where every bite is an unforgettable experience. Guided by our commitment to excellence and driven by innovation, we strive to create a culture of hospitality, quality, and authenticity that exceeds the expectations of our guests. Our goal is to elevate the Zaxby's brand to new heights by delivering exceptional food and service that delight the senses and create lasting memories. We aim to be recognized as the industry leader in flavor innovation, offering a diverse menu of craveable options that cater to a wide range of tastes and preferences.
OUR MODEL
- Vision – We know where we’re going & how we’ll get there.
- People – We hire & promote based on alignment & initiative.
- Data - Our scorecard tracks the numbers that drive results.
- Issues - We identify, discuss, and solve root cause of challenges.
- Process - Documented systems allow us to scale with consistency.
- Traction - Communication keeps us focused, & moving forward.
With a focus on operational excellence and continuous improvement, we are dedicated to exceeding industry standards in cleanliness, speed, and efficiency. Our relentless pursuit of excellence extends to every aspect of our business, from the sourcing of premium ingredients to the training and development of our team members. As a family-owned and operated business with a proud legacy, we are committed to fostering a culture of inclusivity, respect, and collaboration. We believe that our success is built on the strength of our relationships—with our guests, our team members, and our communities. Together, we will continue to innovate, inspire, and delight, shaping the future of Zaxby's and setting new standards of excellence in the restaurant industry.
OUR CULTURE
"Start with Why"
"Entrepreneurship 101"
"Dare to Lead"
OUR RESOURCES
The PAR Brink Portal for Zaxby’s provides secure access to manage restaurant operations, including sales, labor, & reporting tools, enabling real-time control
The CrunchTime Portal for Zaxby’s offers secure access to manage food inventory, recipes, prep, & scheduling—streamlining back-of-house operations for & cost control.
The Teamworx Portal for Zaxby’s allows team members to view schedules, request shifts, & manage availability—enhancing communication, scheduling & operations.
The ZNet Portal for Zaxby’s provides franchisees & team members access to company resources, training, communications, & operational tools—supporting consistent brand standards, compliance, and performance.
The Report Hub Portal for Zaxby’s delivers real-time data visualization and analytics, empowering franchisees and managers to track sales, labor, and performance metrics for smarter, data-driven decisions.
The SMG Portal for Zaxby’s provides access to guest feedback and survey data, helping operators monitor customer satisfaction, identify trends, and drive continuous improvement in service and experience.
This form is used to document employee safety incidents, injuries, or medical events that occur at Zaxby’s— including minor injuries, near misses, or medical concerns — must be reported immediately after the event.
This form is used to document customer safety incidents, injuries, or medical events that occur at Zaxby’s— including minor injuries, near misses, or medical concerns — must be reported immediately after the event.
This Employee Handbook is designed to help you understand what it means to be part of the Zaxby’s team. You’ll find important information about our values, policies, safety standards, workplace expectations, and benefits.
This form documents any updates to an employee’s position, classification, pay rate, or employment status. It ensures accurate records and clear communication between the employee and management.
This form is used to formally record workplace performance concerns, policy violations, or behavioral issues. It outlines the details of the incident, expectations for improvement, and consequences to ensure clear communication.
This form is an official record of the decision to end employment. It includes the grounds for termination, supporting details, and compliance information to meet company and legal requirements.
The Indeed Portal for Zaxby’s allows hiring managers to post jobs, review applications, communicate with candidates, and manage recruitment—streamlining the hiring process to attract & onboard top talent efficiently.
The Paylocity Portal for Zaxby’s enables employees and managers to access payroll, benefits, time tracking, and HR management—streamlining workforce & ensuring accurate, compensation & support.
The TimeTrakGO Portal for Zaxby’s enables accurate time tracking, attendance monitoring, & streamlined payroll management—helping managers maintain labor compliance & improve workforce efficiency.
The Jolt Operations Portal for Zaxby’s enables managers and team members to access checklists, schedules, training, and compliance tools—streamlining daily operations & ensuring consistent restaurant performance.
Zaxby’s University offers team members access to training modules, certifications, & development tools; promoting operational excellence, consistent onboarding, & growth within the Zaxby’s brand culture.
The Steritech Portal for Zaxby’s provides access to food safety inspections, audit reports, & corrective action tracking—helping maintain high standards of cleanliness, compliance, & risk management across locations.
The DoorDash Merchant Portal for Zaxby’s allows operators to manage online orders, update menus, track sales, and resolve issues—optimizing delivery operations and enhancing the guest experience.
The Uber Eats Merchant Portal for Zaxby’s allows operators to manage online orders, update menus, track sales, and resolve issues—optimizing delivery operations and enhancing the guest experience.
The GrubHub Merchant Portal for Zaxby’s allows operators to manage online orders, update menus, track sales, and resolve issues—optimizing delivery operations and enhancing the guest experience.
The EZCater Merchant Portal for Zaxby’s allows operators to manage online orders, update menus, track sales, and resolve issues—optimizing delivery operations and enhancing the guest experience.
The Olo Portal for Zaxby’s enables management of online orders, menu updates, and delivery integrations—enhancing digital ordering efficiency and improving customer experience through seamless order processing.
The ArrowStream Portal for Zaxby’s provides access to supply chain management, inventory tracking, & vendor communication tools—helping optimize food procurement, reduce waste, & improve operations.
The Berry AI Portal for Zaxby’s offers access to AI-powered analytics & insights, optimizing operations, enhance customer experience, & support data-driven decision-making for improved DT performance.
Z Support for Zaxby’s provides franchisees & team members access to technical assistance, troubleshooting, and service requests—ensuring timely support and smooth operation of restaurant systems & technology.
The Freshworks Portal for Zaxby’s provides access to customer support tools, ticket management, & communication channels—streamlining issue resolution & enhancing guest satisfaction.
The Slack Portal for Zaxby’s enables team communication, collaboration, and real-time messaging—facilitating efficient coordination, quick problem-solving, & seamless information sharing across teams.
The Gmail Portal for ZaxBGFoods email provides secure access to Zaxby’s communications, enabling team members to send, receive, and manage emails for effective collaboration and business operations.
The Google Drive for ZaxBGFoods offers secure access to shared documents, files, & collaboration tools—facilitating efficient teamwork, document management, & information sharing across franchise teams.
The Punchh Portal for Zaxby’s offers access to loyalty programs, marketing campaigns, & customer engagement tools—helping franchises drive repeat business, track rewards, & enhance guest loyalty.
The IceBox Uniforms Portal for Zaxby’s allows franchisees and team members to order, track, & manage uniform inventory—ensuring consistent branding, professional appearances & uniform distribution.
The Brand Store for Zaxby’s allows franchisees to order branded merchandise, marketing materials, & promotional items—ensuring consistent brand representation & supporting effective marketing efforts.
OUR GRATITUDE
To Our Incredible Team,
Our core values are more than words on a page; they are the compass that guides every action, every guest interaction, and every decision we make. You bring these values to life every single day, and for that, we are truly grateful. Thank you for upholding cleanliness as a cornerstone of our operations. A clean restaurant is a safe, welcoming restaurant, and your attention to detail ensures that every guest walks into an environment they can trust.
Thank you for your speed and efficiency. In our fast-paced industry, every second matters. Your ability to work with urgency—while maintaining composure and accuracy—is a testament to your professionalism and commitment to excellence. Thank you for delivering uncompromising quality. From the food we serve to the way we prepare, store, and handle ingredients, you take pride in doing things the right way. Our reputation depends on it, and you make that possible.
Thank you for creating true hospitality. The Ellis Family has been in restaurant operations for three generations, and hospitality has always been at the heart of our legacy. The warmth, respect, and care you show our guests—and each other—define who we are.
Thank you for embracing our family culture. As a family-owned and operated organization, we treat our restaurants as an extension of our home. Your teamwork, support, and dedication reflect that spirit and make us proud of the culture we’ve built together. Our success is only possible because of you. Your hard work, your passion, and your belief in our mission keep our family legacy strong and thriving.
We appreciate you, today and every day.
With gratitude,
The Ellis Family
BG Foods 621, LLC
